Shipping policy

Thank you for purchasing from JACKHAN NAHIRIARAPETA GEMMELL. As a professional New Zealand online apparel retailer, we focus on standardized order handling and secure logistics services. We strive to ensure all clothing products are carefully inspected, properly packaged and delivered to customers safely, with every order processed in a standardized and reliable manner.

1. Order Processing Time

All confirmed and paid apparel orders will undergo internal inspection, sorting and packaging procedures within 1 to 5 business days. Weekends and New Zealand statutory public holidays are excluded from the processing cycle, and no order processing work will be arranged on non-working days.
During peak sales periods and large-scale promotional events, surging order volume may lead to extended processing time. We will promptly notify customers via email if obvious order delays occur, ensuring customers are kept informed of the latest order status.

2. Shipping Rates and Delivery Estimates

Shipping fees for all apparel orders are calculated based on package weight, size and delivery region. The exact shipping cost will be automatically calculated and clearly displayed on the checkout page before payment. Our store does not provide free shipping, shipping discounts or any logistics preferential benefits.
The estimated delivery time for all standard orders is 15 business days. All delivery times are for reference only and cannot be absolutely guaranteed. Actual delivery progress may be affected by logistics carrier scheduling, customs clearance progress, extreme weather, regional logistics restrictions and holiday arrangements, subject to actual logistics conditions.

3. Shipment Confirmation and Order Tracking

Once your clothing order is packaged and dispatched from our warehouse, we will send an official shipment confirmation email to your registered mailbox, which includes your exclusive order tracking number and logistics inquiry channels.
Tracking information will not be updated immediately after delivery. Normally, complete logistics tracking data and transit status will be available for customer inquiry within 24 to 48 hours after the logistics carrier completes package pickup and system scanning.

4. Incorrect Address Disclaimer

Customers must fill in accurate, complete and valid recipient addresses, contact numbers and recipient information during order checkout. Please verify all delivery information carefully to avoid logistics errors.
JACKHAN NAHIRIARAPETA GEMMELL will not bear any responsibility for package misdelivery, loss or return caused by wrong or incomplete recipient information provided by customers. If the package is returned due to address errors, customers need to bear all return fees and additional reshipping costs for secondary delivery.

5. Lost or Damaged Packages

If your clothing package is lost or stranded during logistics transportation, please contact our customer service team to file a verification application within 2 days after the expected delivery date, and provide your valid order number for investigation.
If the received apparel products have packaging damage, fabric scratches, stains, tearing and other problems caused by transit extrusion and rough handling, please feedback to us within 24 hours after receiving the goods. You need to provide clear photos of the outer package and damaged products. Our team will verify the situation and provide targeted after-sales solutions as soon as possible.

6. Apparel Care and Usage Notice

Each clothing product sold in our store is equipped with a professional fabric care label and detailed maintenance instructions. Customers should follow the official guidelines for daily wearing, washing, drying, ironing and storage to maintain the fabric texture, color fastness and service life of the garments.
We do not undertake after-sales liability for clothing damage, color fading, shrinkage and deformation caused by private modification, high-temperature washing and drying, improper cleaning methods and daily misuse that does not conform to product care specifications.

7. International Shipping and Customs Notice

For all cross-border international apparel shipments, the destination country’s customs department may levy import tariffs, commodity inspection fees and other related taxes in accordance with local trade policies and regulatory rules.
All customs-related expenses are not included in product prices and shipping fees, and shall be independently borne by the buyer. We will not advance or reimburse any customs costs. Customers need to abide by local import regulations and complete customs clearance procedures by themselves.

8. Contact Information

If you have any questions or consultation needs about our shipping policy, order processing and logistics delivery services, please contact us through the following official channels:
Trade Name: JACKHAN NAHIRIARAPETA GEMMELL
Phone Number: +64 22 754 8397
Email: service@voltquynor.shop
Physical Address: 142 Acacia Avenue, Coastlands, BOP 3120, New Zealand